Privacy Policy

1. Who we are

MODUFORMA by Designer's Elements ("MODUFORMA", "we", "us") designs and installs modular kitchens, wardrobes, wall panelling and living solutions in Pune, Maharashtra. This policy explains how we collect, use and protect your personal data when you use www.moduforma.in, visit our showroom or contact us. We process personal data in line with India's Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

2. Information we collect

• Contact details you give us: name, mobile number, WhatsApp number, email address, city, area and pincode.
• Project details: requirement, project type, budget range, timeline, property size, rooms, possession date, style preferences and notes.
• Files you upload, such as floor plans or reference images.
• Appointment details: visit type, preferred date and time slot.
• Walk-in and referral details recorded by our team when you visit the showroom or are referred by an existing customer.
• Usage data collected automatically: pages viewed, buttons clicked (e.g. Call, WhatsApp, Brochure), device and browser type, approximate location and referring website, through cookies and Google Analytics.

3. How we use your information

• To respond to your enquiry, prepare a design proposal and schedule consultations, showroom or site visits.
• To send confirmations, reminders, our brochure and follow-ups by email, phone or WhatsApp.
• To deliver, install and service your order, including warranty support.
• To understand how visitors use our website and measure the performance of our marketing.
• To prevent spam, fraud and misuse of our forms, and to meet legal obligations.

4. Cookies and analytics

We use Google Analytics 4 (provided by Google LLC) to understand website traffic. It sets cookies (such as _ga) that store a random identifier on your device. When you submit an enquiry or booking, our server also reports the event to Google Analytics using this random identifier. We do not send your name, phone number or email address to Google.

You can block or delete cookies in your browser settings, or install the Google Analytics Opt-out Browser Add-on (tools.google.com/dlpage/gaoptout). The website will continue to work without these cookies.

5. Sharing your information

We do not sell or rent your personal data. We share it only with:

• Our internal sales, design, installation and support teams, who access it on a need-to-know basis.
• Service providers who help us run our business, such as website hosting, cloud file storage, email delivery and analytics. They may only use the data to provide their services to us.
• Government authorities or courts, where required by law.

6. Data security

We store data on secured servers with encrypted connections (HTTPS). Access to our CRM is restricted by role and protected by passwords and two-step verification, and actions are recorded in an audit log. No online system is completely secure, but we take reasonable steps to protect your information.

7. How long we keep your data

We keep enquiry and customer records for as long as needed to serve you, support your warranty and meet legal, tax and accounting requirements. When the data is no longer needed, we delete or anonymise it.

8. Your rights

You can ask us to:

• Give you a summary of the personal data we hold about you.
• Correct or update inaccurate or incomplete information.
• Delete your data, or stop marketing messages, where we are not legally required to keep it.
• Nominate another person to exercise these rights on your behalf.

To make a request, email hello@moduforma.in or call +91 95525 64256. We will respond within a reasonable time. If you are unhappy with our response, you may contact the Data Protection Board of India.

9. Children

Our services are meant for adults. We do not knowingly collect personal data from anyone under 18.

10. Third-party links

Our website may link to other sites, such as WhatsApp, Google Maps or social media. Their privacy practices are their own, so please review their policies.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with its revision date.